Returns & Refunds
At Mumfab Investment Limited, we are committed to providing quality products and a positive shopping experience. If you receive a product that is damaged, incorrect, defective, or significantly different from what you ordered, please contact us so we can review the issue and provide an appropriate solution.
1. Eligibility for Returns
A return or replacement request may be considered when:
• The wrong product was delivered.
• The product arrived damaged or defective.
• The product is significantly different from the product ordered.
• The order was affected by an issue attributable to Mumfab Investment Limited.
For hygiene and safety reasons, certain personal care, fragrance, cosmetic, or beauty products may not be eligible for return once opened or used, except where the product is defective, damaged, or incorrectly supplied.
2. Reporting a Problem
Please contact us as soon as possible after receiving your order if there is a problem with your product.
When contacting us, please provide:
• Your order number.
• Your name and contact details.
• A description of the problem.
• Clear photographs or videos of the product and packaging where applicable.
This information helps us investigate and resolve your request efficiently.
Return or replacement requests should generally be submitted within 14 days of delivery. Requests submitted after this period may not be accepted, except where applicable law provides otherwise or where the issue involves a defective, damaged, or incorrectly supplied product.
3. Product Condition
Where a return is approved, the product should generally be unused and returned in its original packaging, together with any relevant accessories or items supplied with the order.
Products returned without prior approval may not be accepted.
4. Refunds
If a refund is approved, the refund method and processing time may depend on the original payment method and the payment provider used for the transaction.
Where applicable, refunds will be processed through the appropriate payment channel after the return or claim has been reviewed and approved.
5. Exchanges and Replacements
Where appropriate, we may offer a replacement or exchange instead of a refund, particularly where the wrong, damaged, or defective product was supplied.
Replacement availability may depend on product stock.
6. Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, customization, or other legitimate business reasons. This may include products that have been opened, used, altered, or damaged after delivery by the customer.
This does not affect any rights that cannot legally be excluded under applicable law.
7. Delivery Charges
Where the issue is confirmed to have resulted from an error, damage, or defect attributable to Mumfab Investment Limited, we will review the applicable delivery or return costs and determine the appropriate resolution.
Where a return is requested for reasons unrelated to an error or defect, applicable delivery or return costs may be the responsibility of the customer.
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible after an order has been processed, dispatched, or delivered.
9. Contact Us
For returns, replacements, or refund enquiries, please contact:
Mumfab Investment Limited
Email: info@mumfabinvestltd.com.ng
Phone: 07033585676
WhatsApp: 07075812094
Please include your order number whenever contacting us about an order.
10. Policy Updates
Mumfab Investment Limited may update this Returns & Refunds Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements. The latest version will be published on this page.